Our HIPAA-trained Virtual Medical Assistants (VMAs) are healthcare professionals who provide remote administrative and operational support to medical practices. They assist with tasks such as appointment scheduling, EHR documentation, insurance verification, patient coordination, communication, and much more. Our VMAs work within secure healthcare workflows to help practices operate efficiently while maintaining patient confidentiality.
At VA Health Plus, our Virtual Medical Assistants can help you with:
These services help practices streamline workflows, reduce administrative burden, and maintain efficient patient operations.
Our virtual medical assistants understand real clinic operations and administrative routines.
Every HIPAA-compliant medical virtual assistant follows strict data handling standards.
Tasks are managed accurately with reliable follow-through each day.
Work with a dedicated point of contact who understands your practice and ensures smooth operations.
Scale support based on workload, growth, or seasonal demand.
Expect organized updates and reliable reporting without confusion.
Share your workflow, daily tasks, and specialty needs so we can fully understand your requirements.
We’ll match you with virtual medical assistants tailored to your clinic so you can interview the best fit.
Choose your preferred assistant, complete access verification, assign responsibilities, and set a start date.
Your VMA gets started and handles all assigned tasks, allowing you to focus more on your patients.
We simplify the setup process by guiding you at every step.
Delegate scheduling, patient coordination, insurance verification, and administrative tasks to healthcare-trained virtual assistants. Improve efficiency, reduce costs, and give your team the support they need to focus on delivering exceptional care.
Our VMAs undergo a highly selective, competency-based recruitment and evaluation process before joining VA Health Plus. They are specifically vetted for their ability to work in a medical setting.
Onshore Virtual Medical Assistants are based in the United States, while Offshore Virtual Medical Assistants are primarily based in the Middle East, Philippines, and Central America. They can also be Certified Professional Coders (CPC), Certified Medical Assistants (CMA), or Certified Nursing Assistants (CNA).
We run NBI background checks on each of them, certify them all in HIPAA-training, and also get onto their computer to ensure that is up to our standard in terms of security and connectivity.
Protecting patient and client confidentiality is at the core of everything we do. We sign a Business Associate Agreement (BAA) with every client, reinforcing our commitment to HIPAA-compliant practices and data security. All virtual medical assistants sign Non-Disclosure Agreements (NDAs) before onboarding and receive ongoing training on privacy and compliance standards. To safeguard sensitive information, assistants work on secure, regularly updated devices equipped with antivirus protection, firewalls, encrypted storage, and password management tools. We also follow strict role-based access controls, ensuring your assistant only has access to the systems and information necessary to perform their assigned responsibilities.
Yes. Our virtual assistants are experienced in working within established healthcare environments, including EHR/EMR platforms, practice management systems, scheduling tools, and clinical communication workflows. They integrate into existing administrative and clinical processes with a focus on documentation accuracy, workflow continuity, and HIPAA-compliant handling of patient information. This ensures your practice can incorporate additional support without disrupting established day-to-day operations or care delivery.
You can get started within 24 hours. After a brief consultation to understand your practice’s needs, we’ll match you with a qualified virtual assistant and begin the onboarding process right away. Our streamlined approach ensures your assistant is ready to integrate into your workflows quickly, so you can start saving time and improving efficiency from day one.
No, there are no signup or onboarding fees. You only pay for the Virtual Medical Assistant services you use.
You may cancel at any time with a 2-week notice. This allows us to follow a structured offboarding process, ensure all ongoing tasks are completed or transitioned appropriately, and maintain continuity so your day-to-day operations continue without disruption.
Have questions about our Virtual Assistant services?
Send us a message — our representative at VA Health Plus will get back to you within one business day.
