Welcome to VA Health Plus, a provider of professional virtual medical assistant services for healthcare practices. These Terms and Conditions (“Terms”) govern your access to and use of our website https://vahealthplus.com and our services.
By using our services, you agree to these Terms in full.
1. Services Overview
VA Health Plus provides HIPAA-aware virtual assistant services designed for healthcare providers, clinics, and medical practices.
Services may include:
- Medical billing and coding support
- Patient scheduling and coordination
- Insurance verification
- Administrative and back-office tasks
- EMR/EHR data entry and support
| Important: VA Health Plus does not provide medical advice, diagnosis, or treatment. All clinical decisions remain the sole responsibility of the healthcare provider. |
2. HIPAA Compliance and Business Associate Relationship
VA Health Plus acknowledges that, in certain circumstances, it may act as a Business Associate under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).
2.1 Business Associate Agreement (BAA)
Where required, VA Health Plus will enter into a separate Business Associate Agreement (BAA) with clients to govern the handling of Protected Health Information (PHI).
2.2 Safeguards
We implement reasonable safeguards, including:
- Administrative safeguards (training, policies)
- Technical safeguards (secure systems, restricted access)
- Physical safeguards (controlled environments)
2.3 Client Responsibilities
The client agrees that:
- They remain the Covered Entity responsible for HIPAA compliance
- They will ensure secure systems and authorized access
- They will not request services that violate HIPAA regulations
3. Service Level Agreement (SLA)
VA Health Plus is committed to delivering high-quality services.
3.1 Availability
- Services are typically available during agreed working hours
- Response times depend on service tier or contract
3.2 Performance Standards
We aim to provide:
- Timely task completion
- Professional communication
- Reasonable accuracy in administrative work
3.3 Limitations
We do not guarantee:
- Error-free service
- Continuous uptime
- Immediate response outside agreed hours
4. Fees, Billing, and Refund Policy
4.1 Fees
All services are billed according to agreed pricing plans or custom contracts.
4.2 Payment Terms
- Payments must be made in advance or as invoiced
- Failure to pay may result in service suspension
4.3 Refund Policy
Due to the nature of virtual services:
- Fees are generally non-refundable
- Refunds may be issued only at our discretion
- Partial refunds may apply for unused prepaid hours (if stated in contract)
5. User Responsibilities
You agree to:
- Provide accurate and lawful information
- Maintain confidentiality of login credentials
- Use services in compliance with healthcare regulations
- Supervise all clinical use of information
6. Confidentiality
Both parties agree to maintain strict confidentiality of:
- Patient data
- Business information
- Proprietary processes
Confidential information shall not be disclosed without prior written consent unless required by law.
7. Intellectual Property
All content, systems, and materials provided by VA Health Plus remain our intellectual property.
You may not:
- Copy or resell services
- Reverse engineer workflows
- Use branding without permission
8. Disclaimer of Warranties
Services are provided “as is” and “as available”.
We disclaim all warranties, including:
- Fitness for a particular purpose
- Accuracy of data processing
- Uninterrupted availability
9. Limitation of Liability
To the fullest extent permitted by law:
- VA Health Plus shall not be liable for indirect or consequential damages
- Liability is limited to the amount paid in the previous 30 days
- We are not responsible for clinical decisions or patient outcomes
10. Indemnification
You agree to indemnify and hold VA Health Plus harmless from:
- Claims related to misuse of services
- HIPAA violations caused by your systems or staff
- Legal disputes arising from your operations
11. Termination
We may terminate services if:
- Terms are violated
- Payments are overdue
- Illegal or unethical use is detected
You may terminate services per your contract terms.
12. Dispute Resolution
12.1 Negotiation
Parties agree to attempt resolution through good-faith negotiation.
12.2 Arbitration
If unresolved, disputes shall be settled through binding arbitration in [Insert Jurisdiction].
12.3 No Class Actions
Disputes must be resolved individually, not as part of a class action.
13. Governing Law
These Terms shall be governed and interpreted in accordance with the laws of Arizona, without regard to conflict of law principles.
14. Changes to Terms
We reserve the right to modify these Terms at any time. Updates will be posted on this page with a revised effective date.
Continued use of the website constitutes acceptance of the updated Terms.
15. Contact Information
If you have any questions regarding these Terms, please contact us:
Email: contact@vahealthplus.com
Website: https://vahealthplus.com/